Le Haut Provence - 1 rue Provence - Vichy

Great location Positive: Great location plus easy parking Negative: Unfortunately we arrived in a heatwave and the air conditioning didn’t work properly with only a tiny cooling band and the exhaust fan blowing more hot air into the apartment than out. Coupled with this the fridge door didn’t close properly and so the food was hot. The hosts were responsive to fixing this and if that was the case it would be a good place to stay to visit Vichy

ABSOLUTELY AWFUL!!!!! Avoid like the plague - at ALL costs!!! Positive: Location and neighbours were lovely, but our whole experience was absolutely ruined by the issues and lack of response! Negative: Too much to mention - Photos are self explanatory! Extremely small cramped loft space, desperately converted into a makeshift rental place, however the size or lack of light/windows were not the issue. Broken air conditioning, dirty dishes and broken utilities all photographed, filmed and reported to the property handlers and they did nothing at all, at any point! Advertised A/C was broken and reported a few times, but they were arrogant and reluctant to assist in the nearly 40degree heat, which is beyond unacceptable. They have no knowledge of customer service and have very far to go! A simple apology could have helped, but instead we received a nonsical and ignorant rude response!!! What then topped it all off wqs the cleaner arriving at 8am on our last day, when checkout was at 11am-(she at least had the decency to apologise), unlike the property, when they were notified yet again of more issues. All problematic issues were completely ignored by the hosts, who have absolutely no idea/experience in basic customer service!

Positive: Appartement charmant

Positive: Kühlschrank funktionierte. Die Küche war gut ausgestattet. Parkmöglichkeit vor der Tür. Negative: Das Bett für 2 Personen ziemlich klein und zu kurz. Leider gab es weisse Flecken auf dem grauen Bettlaken, so dass wir auf der Bettdecke geschlafen haben.

Décevant Positive: Déco sympa et logement propre. Negative: Appartement sous les toits et ne correspondant pas aux photos du site. On est loin des 28 m2 annoncés pour la chambre. Très décevant.